Frequently asked questions

When will I receive my order?

That depends on the product and version. Stock products and made-to-order items have different delivery times. Check the timeframe communicated before purchase and read Orders and delivery. If no timeframe is given, email us before purchasing at info@sesseq.com.

Why am I receiving several parcels?

We work with several suppliers. Items from one order may be shipped separately. Is an item missing or has a delivery deadline passed? Send us your order number.

How do I track my order?

Use the information in your shipping confirmation or the Track your orderpage. The first scan may take time to appear.

Can I return an item?

Sesseq. allows 15 calendar days after receipt to notify us. Your statutory right of withdrawal remains unaffected. See our returns policy for deadlines, return costs, exceptions, refunds and the model form. Email your notification to returns@sesseq.com.

Who pays for return shipping?

If you return a purchase because you have changed your mind, you, the buyer, pay the return shipping costs. For an incorrect or faulty product, your statutory rights to a free remedy apply. See our returns policy for the full terms and information about large items.

What should I do if an item is damaged or faulty?

Contact us at info@sesseq.com. Include your order number and describe the problem; photos help us assess it. New consumer goods are covered by the statutory two-year conformity warranty.

Where can I find sales and privacy information?

You can find our terms of sale, privacy policy and contact details through the menu at the bottom of the website as well.